Partnerships in Care is one of the UK’s leading providers of independent specialist secure and step-down care across the UK. With hospitals around the country, 30 years of experience in our sector and highly skilled and experienced teams, we help patients and commissioners find the right care pathways without the need for multiple reassessments.

Partnerships in Care LDS provides quality, specialised treatment and inpatient care for adults with learning disabilities who can have associated conditions including personality disorders, mental illnesses and autistic spectrum disorders..

With four locations based on the Norfolk/Suffolk border we offer medium and low secure environments which are linked with community based step-down services including continuing care and rehabilitation.

The strength of Partnerships in Care LDS lies in the quality of the comprehensive assessment, treatment and care we provide. The emphasis is on a holistic and individualised approach delivered by a multidisciplinary team which includes psychiatry, psychology, nursing (mental health and learning disability), occupational therapy, specialist teaching, speech and language therapy, social work and a practice nurse for physical healthcare.

Purpose of Role:

To provide an efficient and effective ward based administration service to the Nursing Team, under the direction and guidance of the Clinical Nurse Manager.

Working within the patient environments, closely with the Nursing Team to promote communication between the unit and our customers.

_____________________________________________________________________

KEY PERFORMANCE AREAS

1          Administration                   

1.1       To provide full administrative support to the Nursing Staff working on the wards.

1.2       To take minutes as required (e.g. Ward Meetings, CN & CNM Requirements)

1.3       To arrange appointments, meetings and room bookings, maintaining the ward diary. (Ensure set process)

1.4       To receive and process calls and messages quickly, courteously and efficiently.

1.5      To maintain the unit’s filing and record-keeping in accordance with Mental Health Act legislation and Hospital’s Policies and Procedures. (Catch up with filing)

1.6       To take responsibility for repairs to radios and pagers (stored on units) within the Nursing Department.

1.7       To undertake photocopying and shredding.

1.8       To co-ordinate in-coming and out-going mail. (Familiarise with patient mail protocol)

1.9       To be proactive in obtaining CPA reports within Nursing Service Agreement                             timescales. CPA dates are diarised and communicated to ensure all patients are                              on site for CPA Meetings.

1.10    To supply Charge Nurses and Clinical Nurse Managers with information and administrative support as required.

1.11    To ensure that Policy and Procedures Manuals are kept up to date and staff are                      aware of any changes. (Updating current folders)

Co-ordinate and monitor system for Nursing Department Maintenance requests for repairs and replacements on the units. (In liaison with Charge Nurse)

1.13    Maintaining effective and tidy work/office environments.

2.         Accounting

2.1       To work within established systems for the day-to-day handling of patients monies, i.e., collecting monies from Finance, in accordance with hospital procedures.

3.         Communication

3.1       To provide support and assistance to individual patients and facilitate access to                       information. (Form facilitation and ensuring that folders are in order.)

3.2       To assist nursing department if required to co-ordinate patients’ and staffs’ meal requirements, in liaison with the Catering Department.

3.3       To co-ordinate patients’ attendance at Chiropodists, GPs and Opticians, in liaison with the Charge Nurse.

3.4       To arrange transport for authorised trips. (Check bus allocations)

4.         General

4.1       To treat everyone who comes into contact with the service on an equal basis,                               and with dignity and respect.

4.2       To maintain confidentiality with regard to patients, staff and the affairs of the                            hospital at all times. (Adhere to Caldicotte Principles)

4.3       To project a positive image of the company at all times by ensuring visiting referrers, patients, relatives, visiting professionals and general visitors are welcomed and looked after in a courteous, efficient and professional manner.

4.4       To attend all staff meetings, mandatory hospital and departmental training.

4.5       To identify own training needs in order to maintain levels of competency required                       by the position.

To work towards achieving objectives outlined at appraisal, within the agreed timescales.

4.7       To perform any other reasonable task requested or delegated from time to time                             for the smooth and efficient running of the unit.

4.8       Attend NSO Meetings with the Clinical Nurse Manager.

5.         Health and Safety

5.1       To comply with established procedures in relation to security.

To comply with the provisions of the Health & Safety at Work Act 1974 and other relevant legislation and policies, ensuring the provision and maintenance of a safe working environment for all members of the Hospital.

5.3      Abide by the legal requirements of the Health and Safety at Work Act 1974 and the Management of Health and Safety Regulations 1999, which includes infection prevention and control.

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.