Trainer
- Employer
- HCA Healthcare UK
- Location
- England
- Salary
- £22000 - £250000 per annum + Plus Excellent Benefits
- Closing date
- 25 Aug 2017
View more
- Contract Type
- Permanent
- Hours
- Full Time
- Job Role
- Clinical Nurse Specialist
Job Details
About The Facility
HCA Healthcare is an award -winning private Hospital group. With six world-class hospitals, an ever expanding group of partnership facilities and the dedicated laboratories and offices that support them, HCA Hospitals don't just offer exciting and dynamic places to work, but real opportunities for development and progression too.
Job Description
Reporting to the Sales and Customer Service Team leader, you will be supporting a robust training plan for all contact centre staff including Team leaders, along with playing a pivotal role in the recruitment of new roles in a fast paced evolving team. Managing ongoing training needs analysis and enabling growth and capability of the Contact Centre to contribute to its transformation into a centre of excellence offering 5 star customer service.
Full time = 37.5 hours
Salary = £22,000 - £25,000
Duties & Responsibilities
- To design, develop and roll out training material to support key objectives
- Deliver new starter induction training program
- Deliver skills training, to include (but not limited to) listening skills, questioning skills, objection handling and closing the 'sale'
- Working proactively to drive performance and influence advisors by focusing on delivering 5 star customer service through various methods, including call quality coaching, 121 training sessions, buzz sessions.
- Liaising with Team leaders to discuss improvements
- To be involved in the recruitment process for all new starters.
Skills & Experience
- Excellent communication skills, both verbal and written
- A responsible attitude and leads by example
- Ability to work within a team and on your own
- A customer focused individual who strives for excellence
- A positive outlook and the ability to motivate others
- Ability to multitask
- Excellent time Management
- Integrity and trustworthy when dealing with customers and colleagues
- Takes ownership for resolving issues and seeks assistance when needed
- Works accurately with great attention to detail
- Continuously works in the best interest of both customer and the company
- Driven by change
About The Individual
In return, we offer a competitive salary. 25 days annual leave plus bank holidays, pension scheme and access to company benefits.
To apply: Please send your CV with a covering letter
Company
HCA Healthcare Over 50 years of creating a healthier tomorrow.
Today HCA is the largest private healthcare provider in the world, and the largest provider of privately funded healthcare in the U.K. A world-class network of over 30 facilities in London, Manchester, Wilmslow, Glasgow and Prestatyn, with its latest venture opening in Birmingham in 2024. Uniquely we also partner with the NHS to provide care within large NHS teaching hospitals. No other U.K. provider can match our global scale, breadth and depth of knowledge and expertise. We treat 27 million people each year across our global network, and many of our hospitals are rated ‘Outstanding’ by the CQC. Covering virtually all aspects of medicine from prevention and diagnosis through to treatment and aftercare in both our Primary and Secondary Care Divisions. Cardiac and Cancer Care, Paediatrics, Orthopaedics, Rehabilitation, Urgent Care, GP and Health screening to Obstetrics, IVF and Maternity care, to name a few.
We can promise by joining the HCA family, you will learn from experts in every department, and your opportunities will be endless. You will be empowered to achieve more in your career and will be provided with outstanding rewards and development support to match the level of care we are famed for.
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