Job Summary

To assist in the provision of a quality service to patients contacting the integrated urgent care clinical hub. The role requires you to function autonomously and within your sphere of competency within a multi-skilled team. You must be able to – via the telephone - assess patients, plan their care, administer treatment and discharge them or refer them as appropriate to other healthcare professionals / external agencies. This will include prescribing for patients as required. The role requires an individual to have the ability to work effectively as part of a multi professional team within a fast pace environment, in line with the protocols and policies of the GP Surgeries aligned to the Hub and Care UK.

Responsible To

Lead GP for the IUC Clinical Hub

Key Responsibilities

• To receive telephone enquiries from patients, undertake an assessment of the presenting concerns, and give advice as appropriate using agreed protocols and making timely decisions regarding future management. This will include providing self-care advice, referral to another service or a face to face appointment in their home surgery or an out of hours service. • Supporting other clinicians, or liaising with other specialised clinicians to provide the most appropriate outcome for the patient. • To keep accurate and immediate records of every enquiry, including assessment and advice given regarding patient care, using the computerised systems in place. • To enable patients to carry out self-care as appropriate through the effective communication of evidence-based health care advice. • To assist in the education of patients in the correct use of primary care and emergency care services and other health care related organisations. • To carry out audit activities on an ongoing basis to ensure continuous development and improvement of a quality service in line with the clinical governance agenda. • To promote effective communication and networking within the team. • Facilitate clear patient pathways through primary, community, secondary and tertiary care. • Take a person centred approach to service delivery, based on clear understanding and experience of the modes for service delivery. • Be responsible and accountable for assessing health and / or social needs of patients using agreed clinical protocols and clinical guidelines • Maintain and develop clinical competence and knowledge of care delivery within Primary Care setting using both formal and informal training methods. • To work closely with the medical practitioners in the provision of quality, evidence-based care to patients. • Hold a virtual case load and be accountable for delivery and integrated, quality patient care.

Qualifications

• 1st level Registered Nurse with current registration with the UK Nursing Midwifery Council (NMC). • Evidence of Continuous Professional Development (CPD). • Post registration qualification in autonomous practice or equivalent • Independent Nurse Prescriber

Additional Information

We have permanent and Bank vacancies. Dependent on experience and shifts worked the salary for this role is up to £48,750 per annum. We also offer 25 days annual leave + 8 public holidays (Pro-Rata for part time), Contributory pension scheme 2-5%. As well as CPD, Revalidation, free online and face to face training, regional/national opportunities, cycle to work scheme, childcare vouchers and online discounts. Informal visits are welcome and can be arranged by appointment. Care UK is the largest independent provider of urgent care services in England incorporating out of hours, single point of access and referral management. We deliver excellent, high value patient care on behalf of the NHS for over eight million patients across England. For more information on Care UK, please visit the website: http://www.careuk.com/ or contact Lucy Brown 07435 974918 / lucy.brown@careuk.com Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

You must: • Have proven post registration experience including evidence of working in any of these following clinical areas; • Accident & Emergency • Primary Care environments • Minor Injuries / Illness Units • Acute specialties at a senior level • Have experience of working autonomously • Have evidence of teaching and assessing others • Have experience of working within a multi-disciplinary team • Have evidence of autonomous working and the skills in physical assessment required, diagnosis and treatment by use of portfolio • Have the ability to communicate effectively, verbally and in writing. • Have basic IT skills • Have the ability to demonstrate clinical expertise and knowledge of audit • Have demonstrable critical reasoning skills and decision making • Have demonstrable evidence of multi-professional / multi-agency working • Have the ability to prioritise patient care • Be perceptive, flexible and effective leadership skills • Have a complete understanding of the medico-legal aspects of the role • Be Fully understanding of equal opportunities, diversity and cultural issue which may arise in the role