• To provide line management to Clinical Advisors within the 111 call centre and provide training, coaching and monitoring of Clinical Advisors. • To ensure their own competencies are maintained in line with the NMC/HCPC defined competency frameworks and those required by the NHS pathways Licence. • Promote and monitor safe and effective practice • Enhance the patient/clients experience of using the 111 service • Provide effective leadership and management • Contribute to the delivery of the Organisations objectives This is a position of key responsibility for the effective delivery of Care UK 111 services.
1. Manage and maintain clinical safety within the KMSS clinical queues 2. Provide training for Clinical Advisors in the use of NHS Pathways or other software agreed by the provider. 3. Maintain communication link between different operational staff and other Managers/Supervisors 4. Provide a full induction and training for the new Clinical Advisors 5. Create and maintain full training records for all Clinical Advisors 6. To provide coaching as defined within the NHS Pathways role 7. To conduct audits in line with NQR and NHS Pathways CQI requirements 8. Performance manage Clinical Advisors to support the achievement of NQR’s and other service requirements or KPI’s and their own professional development 9. To participate with investigation of complaints as requested by the Senior Manager Clinical Lead 10. Undertake regular one to one reviews and staff meetings 11. Ensure overnight health assessments are monitored 12. Develop and manage the rota to ensure the call centre is appropriately staffed at all times 13. Monitor sickness, annual leave and staff attendance 14. Participate in on call commitment with other Managers/Supervisors 15. Ensure Clinical Advisors are updated regularly regarding changes to policy/procedures or new business. 16. Ensure Operational Manuals (procedures and training) are kept up to date. 17. Act as a role model at all times for more junior staff 18. Participate when required in Care UK activities outside the Call Centre 19. Adhere to Care UK Policies and Procedures at all times 20. Support the investigation of complaints and serious untoward incidents Professional and Educational Responsibilities 1. To work within the professional Code of Conduct and other directives as defined by the NMC/HCPC 2. To undertake appropriate personal and professional development to meet the requirements of PREP / NMC/HCPC Registration. 3. To successfully complete training specifically around the NHS Pathways System 4. Using the system provided, keep accurate and contemporaneous records of each enquiry, including assessment and advice regarding care. 5. Allow patients to carry out self-care as appropriate , through effective communication and health care advise 6. Attend training and professional development programmes identified as appropriate 7. Participate in the delivery of induction and on-going house training programmes 8. To regularly participate in clinical supervision. 9. Participate in individual’s performance appraisals activities. 10. To demonstrate a clear understanding of the accountability and legal implications of the Clinical Advisor triage role. 11. To participate in regular performance review with the Clinical Lead using agreed competency framework appropriate to the individual’s scope of practice. 12. Promote an environment of learning and evidence based practice 13. Ensure systems and processes are in place to support effective mentoring of staff Other responsibilities; 1. Working with other key individuals maintain a safe and clean environment for staff and visitors ensuring compliance with legislation, policies and procedures including health and safety, risk management and incident reporting 2. Ensure near misses, incidents and faulty equipment are recorded reported and investigated correctly with learning being disseminated to all 3. Assist in the recruitment of new staff
• State Registered General Nurse or State Registered Paramedic •Evidence of recent study
NHS 111 is the 24/7/365 non-emergency telephone service providing patients access to the most appropriate urgent care service for their needs without the need for repeated assessment. NHS 111 is designed to improve and simplify access to non-emergency health care by providing access to a full range of services including referrals into community, primary and secondary care services. We have NHS 111 services in Bristol, London, Ipswich & Dorking. Please note that offers of employment are subject to receipt of satisfactory references and a CRB check. At Care UK, we actively promote diversity and equal opportunities. Applicants must have the right to work in the EU.• Demonstrable experience relevant to the role • Experience of working within a multi-professional / multi-agency environment. • Experience of working in more than one environment which may include: - Assessing patients in primary care - Working with children / infants - A&E or Medical /Surgical Assessment Unit - Assessment of Mental Health needs • Evidence of Professional Development of staff and staff appraisal. • Management / Leadership experience • Understand the role of a 111 Clinical & Health Advisor • Sound understanding of telephone advice NHS Pathways and Clinical Module. • Understanding of patient management in a variety of settings setting • Sound understanding of legal / professional implications of independent practice