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111 Health Advisor

Employer
DHU Healthcare
Location
Derby
Salary
Potential Earnings: £18,940 per annum
Closing date
15 Jul 2019

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Job Details

Are you looking for a new challenge and want to be part of an exciting team where your role makes a difference? Are you looking for flexible working options including evenings, weekends or overnights?

We can offer full or part-time hours:

  • Overnights, flexible start time, earliest finish 6am
  • Evenings, earliest finish time 9pm (shifts between 5 to 7.5 hours)
  • Weekend fixed shifts, starting from 7am to midnight (equal shifts between 5 to 7.5 hours in total per weekend)
  • 15 hours per week minimum

Due to expansion we are seeking professional, enthusiastic, well-motivated individuals with a passion for caring and the ability to build a rapport with people over the telephone.

As a Health Advisor for our NHS 111 Service, you will be answering telephone calls from members of the public and health care professionals. Using the NHS Pathways software, you will provide the appropriate response based on the patients symptoms/needs. This could be to escalate the patient calls to a Clinical Advisor, dispatch an ambulance in the case of an emergency or refer onto, or provide, information about other available services

Health Advisors will be required to:-

  • Work evenings, weekends (Out of Hours Period), including working 3 out of 4 weekends and 6 out of 8 bank holidays.
  • Demonstrate previous experience in a care, customer service or call centre environment
  • Possess excellent communication skills and telephone manner
  • Work quickly and accurately under pressure
  • Learn new skills and receive feedback on your performance.

Hourly rates of pay are dependent on times and days worked. Current rates:-

£8.58 basic

£9.69 – enhanced rate weekday evenings/overnights

£10.72 – enhanced rate weekends

In return DHU Health Care CIC is able to offer a number of benefits including:-

  • Competitive Salary
  • Generous holiday entitlement
  • Childcare Vouchers
  • NHS Pension Scheme
  • Westfield Health Scheme
  • Advantage of registration with NHS discounts
  • Flexible working hours to achieve the right work/life balance
  • Being part of a supportive & innovative team with scope for progression

If successful, you must be available for three weeks to complete the required training at Derby or Chesterfield (which could include day time or out of hours). A further 3 weeks will be required either day time or out of hours for supervised practice.

Company

DHU Health Care CIC is a 'not-for-profit' social enterprise organisation who provide a diverse range of health services across the East Midlands and wider surrounding area; these include out-of-hours, NHS 111 and integrated urgent care.

DHU exists to provide caring, high quality, safe and effective healthcare to our patients and the communities we serve. We constantly engage with our staff and improve our service in order to become the provider of choice to commissioners.

As a team DHU are committed to doing the right thing, in the right way, at the right time, in the right place and with the right results - improving the lives of patients 24 hours a day, 365 days a year.

Formed by the merging of two GP co-operatives in 2006, we have been at the forefront of innovation within the sector and were chosen to pilot the NHS 111 service when it launched.

Originally operating in Derbyshire, we have expanded into Northamptonshire, Nottinghamshire, Leicester, Leicestershire & Rutland, Lincolnshire and Milton Keynes. Our collaborative partnership approach means that we have developed strong relationships with healthcare services and sector leaders, continuing to grow year on year.

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