Registered Nurse (Healthcare Concierge)

Summary of Role 
Great opportunity to join us as a Healthcare Concierge Nurse based in our Wincham office where you will provide a nurse led claims administration and medical helpline service to clients of Willis Towers Watson. A telephone service speaking to patients and providing nursing support throughout their treatment, whether through the NHS or through private medical insurance. 

A dynamic team, training provided with core hours between 8 am- 6 pm Monday to Friday. 

The Role

Principal Accountabilities / Key Tasks: 

• To adhere to the Nursing and Midwifery Council (NMC) Code of Professional Conduct and meet continuous professional development requirements for registration on the professional register.
• To provide clinically appropriate telephone advice and counselling according to agreed protocols.
• To provide pre-authorization of treatment and benefit advice for claimants.
• To endeavor to make savings for clients either through use of NHS or through negotiation with providers.
• To advise the Healthcare Concierge or Nurse Manager as soon as is practical when a complaint is received.
• To assist the sales team in the retention of clients and promotion of Willis Towers Watson’s service and values
• To visit members/patients in hospital or at home in accordance with the agreed protocol.
• To provide case studies and other relevant information for quarterly reports as requested by the Admin Team/Reports Team, subject to patient confidentiality guidelines.
• To develop and maintain a relationship with the clients so as to ensure they are aware of high claims, problems with claimants and trends in workplace illness.

The Requirements

• Valid NMC Registration or Health Care Practitioner (HCP) Registration
• Broad knowledge of medical and surgical conditions including up to date treatment/healthcare policy
• Compliant with data protection and patient confidentiality
• Post registration experience
• Accuracy in verbal and written communication
• Excellent organisational and administrative skills
• Have a polite, professional telephone manner
• Ability to work with minimum supervision as part of a team
• Excellent interpersonal skills – liaising with clients and insurers
• Good clinical skills and knowledge