Registered Nurse (Healthcare Concierge)

Location
Wincham, Northwich
Salary
Competitive
Posted
20 May 2019
Closes
20 Jun 2019
Contract Type
Permanent
Hours
Full Time

Summary of Role 
Great opportunity to join us as a Healthcare Concierge Nurse based in our Wincham office where you will provide a nurse led claims administration and medical helpline service to clients of Willis Towers Watson. A telephone service speaking to patients and providing nursing support throughout their treatment, whether through the NHS or through private medical insurance. 

A dynamic team, training provided with core hours between 8 am- 6 pm Monday to Friday. 

The Role

Principal Accountabilities / Key Tasks: 

  • To adhere to the Nursing and Midwifery Council (NMC) Code of Professional Conduct and meet continuous professional development requirements for registration on the professional register.
  • To provide clinically appropriate telephone advice and counselling according to agreed protocols.
  • To provide pre-authorization of treatment and benefit advice for claimants.
  • To endeavor to make savings for clients either through use of NHS or through negotiation with providers.
  • To advise the Healthcare Concierge or Nurse Manager as soon as is practical when a complaint is received.
  • To assist the sales team in the retention of clients and promotion of Willis Towers Watson’s service and values
  • To visit members/patients in hospital or at home in accordance with the agreed protocol.
  • To provide case studies and other relevant information for quarterly reports as requested by the Admin Team/Reports Team, subject to patient confidentiality guidelines.
  • To develop and maintain a relationship with the clients so as to ensure they are aware of high claims, problems with claimants and trends in workplace illness.

The Requirements

  • Valid NMC Registration or Health Care Practitioner (HCP) Registration
  • Broad knowledge of medical and surgical conditions including up to date treatment/healthcare policy
  • Compliant with data protection and patient confidentiality
  • Post registration experience
  • Accuracy in verbal and written communication
  • Excellent organisational and administrative skills
  • Have a polite, professional telephone manner
  • Ability to work with minimum supervision as part of a team
  • Excellent interpersonal skills – liaising with clients and insurers
  • Good clinical skills and knowledge