Skip to main content

This job has expired

111 Deputy Call Centre Manager and Clinical Lead

Employer
Care UK
Location
Ipswich
Salary
Competitive
Closing date
24 Sep 2019

View more

Job Details

Job Summary

Are you a clinical professional working in a call centre, wanting to progress in your career? If so, this may be the role for you! As a Deputy Call Centre Manager at our 111 call centre in Ipswich, you would be supporting both the Call Centre Manager as well as the Clinical Supervisor team They will also be supporting the operational team by having Clinical supervisors and operational supervisors reporting in. You will be helping (responsible and accountable for developing effective strategies to meet KPIs, drive operational and clinical performance through effective and engaging leadership whilst actively achieving high quality standards across the site and network. You will also be actively engaged in supporting the management of clinical staff within the CAS and supporting with all local external CCG meetings. This is a full time, permanent role. For more information, please feel free to contact us.

Responsible To

Call Centre Manager

Key Responsibilities

1) Effectively communicate and lead and manage the 111 Team Managers and Clinical Supervisors along with any other administration staff to ensure company service standards and KPI’s are met. Identifying improvements to improve the way we manage lead and run our operations. 2) To support the Call Centre Manager and Senior Leadership team to manage the regional contact centre to achieve maximum network efficiency and deliver on budget. 3) To support the Call Centre Manager with the monitoring and compliance of essential standards across all regulated activity. 4) Ensure the effective delivery of safe clinical standards of care. 5) To create, drive and lead a strong performance management culture, which supports staff engagement and longevity and develops the Local Leadership population to support, lead and improve all staff through performance objectives and development plans. 6) To work collaboratively internally and externally with all stakeholders to deliver and support the Integrated Urgent Care Model. 7) To ensure robust planning of off-phone activity is in place and co-ordinated with the Resource planning team. 8) Work collaboratively with the Contact Centre Manager and Regional Manager to address any issues, requests and to maintain and ensure local KPI’s are delivered. To attend Monthly contract meetings and any other external meetings as and when required. 9) To lead and support the clinical governance agenda within the local organisation, ensuring Care UK complies with national and local guidance and standards working with the GP Medical Lead 10) To support the provision and development of an effective health advice and referral service.

Additional Information

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Applicants must have the right to work in the EU. Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

- A qualified Nurse, Paramedic or Pharmacist (with valid NMC, HCPC or GPhC registraiton, respectively) - Operational/Call centre management experience - Experience of managing large teams and volumes - Ability to report on and analyze data, which will in turn inform you to develop strategies of efficiency. - NHS Pathways validation (desirable - training will be provided)

Company

At Care UK, we treat everyone as individuals so they can live fulfilling, rewarding and happy lives and we recognise that taking the first step on the journey into care can be daunting.

We are proud to be the most awarded care home provider for the last three years, and we have more outstanding rated homes than any other provider. Independence is not about where you live, but how you live, so if you’re considering care for yourself or a loved one,  discover why we’ve been trusted to care for over 40 years.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert