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Nursing Operations Manager - Clinical Contact Centre

Employer
Lloyds Pharmacy Clinical Homecare
Location
Derby, Derbyshire
Salary
Competitive plus amazing benefits
Closing date
30 Sep 2021

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Sector
Nurse Management
Contract Type
Permanent
Hours
Full Time

Job Details

About the Role

As the Nursing Operations Manager here at LloydsPharmacy Clinical Homecare you will be responsible for providing leadership to the clinical contact centre team ensuring we provide a first-class service to our patients across the UK. Working closely with the Deputy Head of Nursing and the broader team, you will be accountable for the overall management of the centre and delivery of the patient support programme services. This is a diverse role that encompasses commercial, operational management and clinical skills. We need a strong, multi-skilled leader who can take this service to the next level!

Why LloydsPharmacy Clinical Homecare? 

We have a lot to offer at LloydsPharmacy Clinical Homecare, not only to the 100,000 patients we support but also to our employees. We have a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. You’ll have access to training and development programmes at all stages of your career through one of our many pathways; whether it’s a step into management, support towards a professional qualification or progressing your career in a whole new department. The opportunities are endless. In addition to the standard benefits that you would expect; 28 days annual leave plus bank holidays, company pension, bonus scheme, we offer: 

 

  • Market leading maternity, paternity and adoption leave   
  • Full support from our employee assistance programme including a health and well-being app 
  • Up to 50% staff discount at LloydsPharmacy in store and online! 
  • NMC fees paid
  • Fully expensed company car

 

At LloydsPharmacy Clinical Homecare, we don’t just accept difference — we celebrate it, we support it, and we encourage it for the benefit of our colleagues, our services, and our communities. You’ll have access to our diversity networks, inclusion groups and feel supported and comfortable in yourself at all times.  

 

We want you to bring your whole self to work- so, wherever possible, we will look to accommodate a flexible approach to your hours and location as well as job share opportunities, to ensure that our roles work not only to support our patients lives, but yours too.

About You

To succeed in this role, you will be an experienced nurse with a valid NMC PIN. With an abundance of people management experience, you will have demonstrable experience of mentoring, leading and coaching a highly skilled and specialist team. You will be commercially savvy with budgetary experience and a solution-orientated approach. This role will require travel twice a week, a valid UK driver’s license is required.

 

About Us

Part of McKesson, a leading healthcare company, we strive to break boundaries, challenge the status quo and support the changing healthcare industry. We are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. With services ranging from straightforward delivery of medication to specialist nursing for complex conditions, we support a huge variety of patient needs. We can also offer many different opportunities for career development and progression, not just within LloydsPharmacy Clinical Homecare but throughout the wider McKesson network, which includes 1,400 community pharmacies across the UK as well as other pharmacy services in hospitals, mental health facilities and prisons.  

 

We are defined by our ICARE values, and ILEAD behaviours. These guide our decision making and help to make sure we stay focussed on what really matters.  Together, ICARE and ILEAD build our shared value system and are the key pillars of McKesson’s culture. 

 
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams 

Company

We are one of the most experienced providers of clinical homecare in the UK, and have been supporting patients in this way since 1975. With services ranging from straightforward delivery of medication to specialist nursing for complex conditions, we support a huge variety of patient needs. We have a lot to offer at LloydsPharmacy Clinical Homecare, not only to the 100,000 patients we support but also to our employees. We have a wide range of exciting opportunities for passionate and ambitious professionals across nursing, patient services, compounding, pharmacy and warehouse. You’ll have access to training and development programmes at all stages of your career through one of our many pathways; whether it’s a step into management, support towards a professional qualification or progressing your career in a whole new department -the opportunities are endless. In addition, we offer:

  • 33 days Holiday (including bank holidays)
  • Company Pension
  • Enhanced maternity, paternity & Adoption leave benefits
  • LloydsPharmacy Discount
  • Bonus scheme
  • Company car

At LloydsPharmacy Clinical Homecare, we don’t just accept difference — we celebrate it, we support it, and we encourage it for the benefit of our colleagues, our services, and our communities. You’ll have access to our diversity networks, inclusion groups and feel supported and comfortable in yourself at all times.

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