Clinical lead/Care manager
Mission statement: “To provide scope for independence in a mutually-supportive environment and to deliver quality care by appreciating and responding to the changing needs of our clients.”
The clinical lead manager ensures that Castle Grove provides a service that is:
CARING and treats people with compassion, kindness, dignity and respect.
SAFE, and protects individuals from abuse and harm.
EFFECTIVE, in achieving good outcomes for our residents, and improving their quality of life.
RESPONSIVE to people’s needs and feedback and willing and capable of effective change.
WELL LED by being open, inclusive, person-centred and innovative in achieving the highest quality.
The clinical lead will:
Ensure that admissions are appropriate
Take the lead for quality and improvement in care delivered at Castle Grove
Take the lead in identifying and addressing the clinical, health and social care needs of residents, ensuring independence and choice
Act as the lead advocate for the very best in care for residents
Develop an effective relationship with the manager and provider.
Develop and lead a care pathway for the management and care of residents
Be innovative in service delivery for residents.
Build the capacity of staff to respond constructively to residents.
Build partnerships with care professionals.
Provide clinical leadership and assume responsibility for the correct assessment of care required, through planning, documentation and ongoing assessment
Engage in care planning and implementation of care plans
Work within NMC codes of conduct in a nursing or care environment
Ensure compliance with legal boundaries at all times, including CQC/MCA
Effectively assess and manage risks and issues
Develop non-drug management of challenging behaviours where appropriate, and effective reviews of prescribing of anti-psychotic medicines
Develop the principles of dignity, safeguarding and clinical effectiveness, and act as the lead advocate for optimal resident care and support at every stage
Ensure a high standard of care delivery, based on the assessment of care needs and in consultation with service users, their relatives and the care team.
Ensure the correct and accurate administration and ordering of medicines as required by residents as per the home’s policies and procedures
Work together with the home manager and care team managers to ensure all residents receive high quality care at all times
Continuously evaluate the care given, and regularly reassess the needs of residents, and effect change required to achieve planned goals.
Ensure the accuracy, efficiency and comprehensiveness of care documentation and audits. Liaise with families and representatives in planning care.
Ensure dementia awareness throughout the home and across all staff team functions
Assist with training and development of the staff team
Attend and participate in regular staff meetings
To be SAFE, care team manager will:
Actively protect individuals from avoidable harm and potential abuse.
Maintain a culture of meaningfully learning from mistakes and complaints, and being open to observations from other team members, families and care professionals.
Actively encourage the raising of concerns as part of day-to-day practice and so disregard nothing that could lead to an improvement in resident safety.
Manage behaviour that challenges in a positive manner, and review regularly.
Recognise that proportionate risk assessments are key to upholding the needs of the individual
Manage medication consistently, accurately and safely through auditing, monitoring and documentation, as well as effective liaison with GP’s and pharmacy.
Maintain infection control and general safety in the home.
Follow up issues outstanding within their shift to ensure a positive outcome for residents is not delayed.
To be EFFECTIVE, the care team manager will:
Allocate tasks, manage and delegate the actions of a team of carers in an innovative and proactive fashion, directing and facilitating as the lead individual on any shift, and so developing that team to be better carers and maximise positive outcomes for residents.
Ensure that all team members operate according to their job descriptions and monitor and observe their delivery of care, feeding back on findings and managing improvement as necessary.
Uphold Deprivation of Liberty and Mental Capacity Act 2005 legislation always to take into account people’s capacity and ability to make choices for themselves.
Take proactive responsibility for delivery of safe, timely and appropriate care, care planning and assessment of risk.
Use preventative and proactive measures, including appropriate and timely interaction with external health and social care professionals to maximise positive outcomes.
Be innovative in actively emphasising the importance of eating and drinking well, especially for individuals with difficulties in maintaining adequate nutrition.
Ensure timely, accurate and comprehensive documentation, then use this to direct care.
Make effective use of the resources within the home to ensure that documentation is completed, falls recorded, turns made, continence managed, nutrition assistance given, social activity maintained, etc.
Go out of their way to meet individual needs and ensure no resident is neglected.
To be CARING, the care team manager will:
Direct, encourage and maintain a compassionate person-centred culture, proving that the resident’s past and future goals, hopes, needs and preferences really do matter, and will be proven in the manner of their care.
Use innovative and person-centred methods of communication, in particular with residents whose dementia impacts on their ability to communicate effectively their own wishes and choices.
To be RESPONSIVE, the care team manager will:
Recognise that person- centred care is central to our service.
Deliver proactive personalised care, documented in a care plan created in liaison with family, friends and advocates, and reviewed regularly and promptly as required.
Comprehensively handover to each care team relevant changes and active requirements needed to deliver the planned outcomes.
Deliver social activity which maintains independence and active links with the outside community and minimises social isolation.
Meaningfully, honestly and proactively utilise feedback and complaints, from within and outside the service, to improve the service and deliver continuously improving care.
To ensure Castle Grove is WELL LED, the care team manager will:
Be answerable and supportive to the manager and manage in their absence.
Lead by example and motivate staff team through active guidance and support, whether on the floor or in individual supervision, and so be an excellent role model.
Support staff in questioning practice and reporting concerns, and maintain an awareness of the lines of accountability within the home.
Continually strive to improve and develop self and others over time, reflecting upon strengths and weaknesses of practice.
Monitor quality on an ongoing basis and continually improve the service.
Recognise that you will be assessed by and accountable to CQC and other quality monitoring bodies, including in house, and potentially answerable to safeguarding authorities, where it will be necessary to display the above qualities in action.
Job Location: Castle Grove Nursing Home, Castle Street, Bampton, Devon, EX16 9NS.
Pay: £21 per hour. Rate negotiable.
Flexibility to attend on appropriate night and weekend once a month to ensure oversight
5.6 weeks holiday provision 30+ hours per week
3 month probationary period 3 months
Registered Provider – Mrs Isabelle Kenny
Home Manager - Mrs Lucy Bull
Other departments include:
Health & Safety
All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work, etc Act 1974. Under provision contained therein, it is the duty of every employee to:
Take reasonable care of themselves and for others at work,
To co-operate with Castle Grove as far as is necessary to enable them to carry out their legal duty, not intentionally or recklessly interfere with anything provided including personal protective equipment for Health and Safety of welfare at work
Working Time Regulations 1974
You are required to comply with company policy on implementation of the Working Time Regulations, including declaration of hours worked and breaks taken, completing written records if required, and reporting any instances where your pattern of working hours may constitute a health and safety risk to yourself, services users or other employees. You have the right not to be subjected to any unlawful detriment by reporting any concerns under the regulations.
Data Protection 1998
All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to respect the requirements under the Data Protection Act 1998.
Right to live and work in the UK
Passion for palliative care.
Qualified registered nurse with valid NMC pin Knowledge of care standards and CQC/DOLS/MCA Excellent communication skills