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Clinical Services Manager – Southwest UK

Employer
Insulet
Location
South East England
Salary
Competitive Salary
Closing date
18 Nov 2021

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Job Title: Clinical Services Manager – Southwest UK

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Position Overview:
Insulet International are looking for a Clinical Services Manager (CSM) to join our growing UK field sales team. Based in the Southwest, the CSM will work in conjunction with the Territory Manager, Customer Care team and Market Access team to meet the commercial and clinical needs in their territory for the purpose of increasing referrals and sustaining patients on product.

Responsibilities:

  • Promotes the benefits of insulin pump therapy and the OmniPod Insulin Management System to providers and patients in group and/or individual sessions or as a continuing education offering.
  • Manages patient trainings with clinics and able to conduct patient training based on business needs of territory and timeliness of training.
  • Works in conjunction with Sales, Customer Care and Market Access to achieve sales goals.
  • Ability to explain the patient pathway on how to be eligible for Omnipod in covered territory.
  • Assists with events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, vendor days, etc.
  • Supports Target Accounts and existing accounts and record calls in Salesforce.
  • Assists with providing regular product demos to patients and HCPs.
  • Assists with product training for Sales and Clinical hires.
  • Provides Field Feedback to Manager on field based training of customers and HCPs.
  • Ability to perform administrative duties and turn in on a timely basis.
  • Perform other duties as assigned.

Education and Experience:

  • Bachelor’s degree, or equivalent, and a minimum of 5 years’ experience training and/or managing pump patients.
  • Professional up to date credentials and/or certifications are mandatory:  i.e. Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN)
  • Licensure is mandatory as required
  • Ability to demonstrate commercial acumen

Preferred Skills and Competencies:

  • Certified Diabetes Educator (CDE) or similar local equivalent is strongly preferred.  Registered Dietician is a plus.
  • Prior industry/commercial experience
  • Professional and polished presentation skills.
  • Strong interpersonal communications, both oral and written.
  • Self-started who needs minimal direction; extremely flexible, with good business acumen.
  • Strong contributing member of the commercial team.
  • Credibility and contacts within the diabetes community.
  • Proficiency with computers.

Physical Requirements:

  • Valid driver’s license required.  Must reside within the geographic area of the assigned area.  This position requires regular business travel mostly by car within a set geographic region. 
  • Overnight travel and amount of air travel varies by territory, typically 2 – 5 overnights
    per month.
  • The work environment will be the HCPs offices, clinics, home office and car.  Some lifting may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer.

Insulet is proud to be an equal opportunity workplace. Individuals seeking employment at Insulet are considered without regards to age, ancestry, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

To Apply for this role, please click on the Apply Button

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