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Clinical Case Manager

HCA Healthcare UK
London (Central)
Closing date
16 May 2022

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Job Details

Clinical Case Manager

Location: This is a Corporate role based at one of our facilities (The Harley Street Clinic)

Hours: 37.5 pw Mon-Fri (8-4 or 9-5)

Salary: 'up to' £47,000 dependent on skills & experience plus benefits (pension, health cover, flexible benefits and excellent career development)

If you are a bedside Surgical Nurse/Critical Care or A&E Nurse looking for a different pathway in your career then this could be for you!

HCA Healthcare UK – World’s largest private acute and complex care hospital group with a network of the most respected and long established private hospitals.

This is a great opportunity for a Registered Nurse to join us as a Clinical Case Manager. As Clinical Case Manager, you will work closely with various healthcare professionals assessing, planning, implementing and evaluating care options and services that meet the patients’ health needs and facilitating the coordination of proactive comprehensive discharge planning activities.

You will act as a resource/liaison between patient, hospital, physician and third-party payers to optimise patients’ community treatment/services as required. You will work closely with third party payers to keep them appraised of their patients’ condition and needs; obtaining authorization for as required.


  • Performs admission and concurrent review for all payers and maintains legible documentation.
  • Participate in multi-disciplinary team meetings to coordinate patient’s care plan and takes a proactive role in comprehensive discharge planning
  • Initiates patient/family conference with the health care team to achieve positive outcomes.
  • Be accessible to all professionals to provide support and information to clinical staff on the management of patients with either simple or complex discharge planning needs.
  • Liaise with patients, families and carers to facilitate informed decision making when discharge planning is complex or difficult.
  • Support and facilitate case conferences involving the MDT and patients, families and carers
  • Demonstrate behaviour supportive of team achieving department goals
  • Initiates denial and appeal process. Track to identify issues and develop action plans for resolution
  • Act in accordance with the UK Data Protection Act to protect patient privacy
  • Support Case Manager team, serving as back up resource as required
  • Develop and sustain good working relationships with both internal and external stakeholders - clinical and professional colleagues
  • Maintains knowledge base with an awareness of current trends that influence health care practice

Skills & Experience:

  • NMC Registered Nurse with substantial post graduate experience,
  • Experience of utilisation review and discharge planning
  • Extensive bedside patient experience
  • Surgical/Critical care/A&E Desirable
  • Extensive knowledge of discharge planning and community resources
  • Stakeholder management
  • Possess ability to take initiative to work independently and within teams
  • Possess excellent communication, organisation and computer skills and have a dynamic approach to problem solving.

The successful candidate will have the ability to communicate sensitively with people from all cultures and backgrounds; and will have a passion for delivering customer service and a desire to provide an exceptional patient experience. They will be proactive and highly organised as they will be adaptable and able to meet changing working patterns and caseload, working independently as well as within the team.

If you wish to find out more about this opportunity, please apply for this role and a member of the team will be in contact shortly




HCA Healthcare Over 50 years of creating a healthier tomorrow.   

Today HCA is the largest private healthcare provider in the world, and the largest provider of privately funded healthcare in the U.K. A world-class network of over 30 facilities in London, Manchester, Wilmslow, Glasgow and Prestatyn, with its latest venture opening in Birmingham in 2023.  Uniquely we also partner with the NHS to provide care within large NHS teaching hospitals. No other U.K. provider can match our global scale, breadth and depth of knowledge and expertise. We treat 27 million people each year across our global network, and many of our hospitals are rated ‘Outstanding’ by the CQC. Covering virtually all aspects of medicine from prevention and diagnosis through to treatment and aftercare in both our Primary and Secondary Care Divisions. Cardiac and Cancer Care, Paediatrics, Orthopaedics, Rehabilitation, Urgent Care, GP and Health screening to Obstetrics, IVF and Maternity care, to name a few.   

We can promise by joining the HCA family, you will learn from experts in every department, and your opportunities will be endless. You will be empowered to achieve more in your career and will be provided with outstanding rewards and development support to match the level of care we are famed for.  

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